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Support Desk
Reach the Playroom
Whether you have a question about our educational sets or need assistance with a recent order, our team in Ho Chi Minh City is ready to help.
Store Headquarters
Visit our primary office in Vietnam for business inquiries or local partnership discussions.
25 Nguyen Hue Street, Ho Chi Minh City, District 1 700000, VietnamSend a Message
Fill out the form below to reach our creative support team.
Customer Support Hours
Our dedicated team in Ho Chi Minh City is available to assist you during the following hours. We aim to respond to all email inquiries within 24 hours.
Monday - Friday
9:00 AM - 6:00 PM (ICT)
Saturday
10:00 AM - 4:00 PM (ICT)
Sunday
Closed
Toy Guides
Common Queries
Find quick answers about our inventory, safety standards, and local shipping in Vietnam.
How do you ensure toy safety?
All our products meet strict international and local Vietnamese safety standards. We emphasize non-toxic materials, durable construction, and clear age grading to ensure fun remains safe.
Do you deliver outside Ho Chi Minh City?
Yes, we ship our educational toys nationwide across Vietnam. Delivery times depend on the region, but we strive to process all orders within 24 hours to spark creativity as soon as possible.
What is your return policy?
We accept returns on unopened, unused items within 14 days of delivery. If a puzzle or playset arrives damaged, contact us immediately with photos, and we will arrange a replacement.
Can I place a bulk order for a school or learning center?
Absolutely. We partner with numerous educators. Please use the contact form above and select 'Other' to describe your institution's needs. We offer special rates for bulk educational supplies.